Direct Debits

You can arrange with your supplier (e.g. Telstra) for payments to be automatically debited from your account. All you need to do is quote the BSB 802-367, Membership Account Number and Title.

Important Information

• Remember to always read the terms and conditions before entering into any contract.
• Please ensure you have sufficient funds in your account to cover any direct debits as fees will apply if insufficient funds are available. We suggest you check your account regularly to make sure the correct amount is debited from your account.
• Should you wish to cancel your direct debit we will act promptly to cancel a direct debit facility linked to your transaction account if you ask us to do so. We will not tell you to try to cancel the facility with the biller or other direct debit user first but we may suggest that you also contact the direct debit user.
• Should you advise us you wish to cancel only one of the multiple payment arrangements associated with a single direct debit, we will advise you to establish a new facility for the payment arrangements you wish to maintain.
• We will accept and process your complaint that a direct debit was not authorised or is otherwise irregular. However, we may request that you endeavour to resolve the complaint with the merchant or supplier first.