To report a lost or stolen card, call 02 6384 1111.

Lost or Stolen card

To report the loss, theft, or unauthorised use of your VISA card, please contact us on the below numbers:

During business hours

Please contact us on 02 6384 1111

After business hours

24 Hour Lost or Stolen Card Hotline on 1800 648 027

24/7 VISA Global Customer Assitance

Contact Visa Global Customer Assistance 24/7

Lost your card overseas?

  • If the loss, theft, or misuse occurs OUTSIDE AUSTRALIA you must notify us by telephone number listed above contact Visa Global Customer Assistance as soon as possible.
  • Please contact us prior to traveling to obtain up-to-date contact information relevant to your destination country. Alternatively for international callers phone the 24hr Emergency Hot Line on +61 2 8299 9101 (not toll-free).
  • Refer to the VISA Card's Conditions of Use document Section 5 for further information on your obligations if your VISA is lost, stolen, or misused outside of Australia.
  • To report the loss of any other access facility or any other unauthorised transaction, contact us on the numbers listed above.

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For more help and support, please contact us.

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