South West Slopes Credit Union understands there may be times caused by extraordinary circumstances when a valued member may find it difficult to meet their loan commitments to SWSCU. SWSCU has therefore put in place a Financial Hardship Policy to help these members where we can reasonably do so.

Financial hardship means a situation where a member is unable to meet their financial obligations to SWSCU under their loan agreement however reasonably expect they would to be able to continue to discharge those obligations if the repayment arrangements were restructured.

It is our policy to try to find workable solutions that are fair, equitable, and effective for both the member and the SWSCU and to do so in a sensitive and courteous manner.

As always, we will treat members seeking this assistance with courtesy and respect and will manage financial hardship cases in a timely and strictly confidential manner. In assessing a claim for Financial Hardship we will ensure that the member is aware of their rights and obligations under any agreement arising from restructured arrangements.

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For more help and support, please contact us.

If a member needs to make a claim

If a member wishes to discuss their circumstances and other possible options, such as seeing an independent Financial Planner prior to making a hardship claim, they should contact our Collections Department on (02) 6384 1111.

If a member proceeds to making a request for Financial Hardship assistance, a request can be made verbally by contacting the Collections Department on Call us on (02) 6384 1111 or by writing to:

  • The Collections Officer
    South West Slopes Credit Union
    PO Box 84
    Young, NSW, 2594

We may need to ask for details of the applicant’s financial position. SWSCU will document and keep all information and supporting material in relation to a hardship application and confirm any decisions made with the borrower.

We encourage all members who are experiencing difficulty in meeting their repayments to contact SWSCU as early as possible. The earlier a member lets us know they are having difficulties, the easier it is for us to help them.

If you are experiencing financial difficulty please refer to the following for more information - A Guide to Dealing with Financial Difficulty.

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